Technology strategy & Transformation | Manager/Senior Manager
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We are seeking a visionary and highly strategic Manager/Senior Manager of Municipality and Urban Technology Strategy to lead the digital transformation in this sector for our key clients. The candidate will have a deep understanding of urban technology trends and the unique challenges of city and municipality management. This role requires a proven leader with a track record of leveraging technology, particularly AI and data analytics, to improve citizen services, enhance operational efficiency, and create a more sustainable and livable cities. The candidate will be a key leader in shaping smart city roadmaps, understanding policy decisions, and building a culture of innovation that benefits residents and stakeholders.
Key responsibilities:
- Strategic Leadership and Vision: Develop and articulate a comprehensive municipality and urban technology strategy aligned with long-term master plans. Act as a trusted advisor on emerging technology trends, opportunities, and risks
- Digital Transformation of Public Services: Lead the design and oversee the lifecycle of digital transformation initiatives across municipal departments, transportation, emergency services, and urban planning.
- AI and Advanced Analytics for Urban Management: Drive the integration of Artificial Intelligence (AI), Machine Learning (ML), and data analytics to unlock new insights, optimize municipal operations, and enable predictive capabilities. Identify and prioritize high-impact use cases such as predictive maintenance of infrastructure, intelligent traffic management, waste management optimization, and citizen sentiment analysis.
- Technology Architecture: Define and govern enterprise technology architecture, ensuring it is scalable, secure, and resilient. Develop a technology roadmap that incorporates cloud and edge computing, Internet of Things (IoT) sensors, and smart city platforms to support a data-driven operating model.
- Cost Reduction and Efficiency: Identify and lead technology-driven initiatives to reduce operational costs, improve resource utilization (e.g., energy, water).
- Governance and Change Management: Modernize the IT operating model to be more agile and responsive to citizen needs. Lead change management efforts to foster a digital-first culture across the municipality, ensuring the successful adoption of new technologies by city employees and the public.
- Urban Planning & Development: In-depth knowledge of GIS systems, land use planning, building permits, and smart city master planning.
- Public Safety: Understanding of public safety technology, including smart surveillance, predictive policing analytics, and emergency response systems.
- Infrastructure Management: Experience with intelligent transportation systems (ITS), smart grids, water management, and public works asset management.
- Citizen Services: Knowledge of e-governance portals, mobile citizen engagement apps, and CRM systems for public service.
- Sustainability: Expertise in technologies for emissions monitoring, energy efficiency, and waste management optimization.
- ERP & Financial Management: Familiarity with how ERP systems like SAP or Oracle integrate with municipal finance and operations.
- IoT and Smart City Platforms: Experience with IoT platforms for real-time data collection from sensors (e.g., traffic, air quality), as well as integrated smart city dashboards.
- Cloud and Data Platforms: Proficient in leveraging major cloud platforms (AWS, Azure, Google Cloud) for building scalable and secure city-wide data solutions and AI models.
- CRM & Citizen Engagement Tools: Experience with platforms that manage citizen requests, feedback, and communication.
- 8+ years of progressive experience in technology leadership, with a significant portion in a public sector, government, or smart city context.
- Demonstrable experience in leading large-scale digital transformation programs within a city or municipal setting.
- Expertise in a wide range of technologies, including AI, ML, cloud platforms, data analytics, IoT, and enterprise architecture.
- Proven ability to design and implement technology strategies that result in tangible public value, including improved citizen satisfaction and operational efficiency.
- Deep understanding of the operational and technological challenges of municipal government.
- Exceptional strategic thinking, problem-solving, and communication skills, with the ability to influence and engage with elected officials and public service leaders.
- Experience in designing and implementing agile governance and project management models.
- Strong leadership and people management skills, with a track record of developing and inspiring teams.