Consulting | Core Business Operations | Operations Transformation | Consultant/Senior Consultant - Government and Public Sector

Jordan | Consulting | Posted on 22-May-2024

Position Summary

Amman, Amman - JDC

Consulting | Talent standards

Operations Transformation – Consultant and Senior Consultant

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

A career in consulting with Deloitte & Touche Middle East will engage your skills as a strategist, giving you a key role in the planning, growth and structure of businesses. However, we are not simply looking for people who know how to think, but who can display a deep understanding of business and industry and who can work collectively as a team to translate this understanding into deliverable solutions. For this reason, consulting at Deloitte requires specialist skills that embrace areas such as strategy, operations, financials, people management and technology. If you like a challenge and the opportunity to make a positive difference in the business world, we will provide you with a professional environment geared to your growth and helping you achieve excellence in this field.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:


         Outstanding value to markets and clients

         Commitment to each other

         Strength from cultural diversity

During your tenure as a Senior Consultant in Operations Transformation, you will demonstrate and develop your capabilities in the following areas:

  • Produce high quality deliverables, lead and collaborate with others to deliver a exceptional client service
  • Understand how business functions operate and how sector trends impact a client’s business
  • Identify opportunities to improve the efficiency and effectiveness of key processes within a business function
  • Select appropriate methods for collecting and analyzing data, and develop informed recommendations that shape or support the client’s business strategy
  • Ability to incorporate financial information when evaluating strategic options
  • Maintains composure through conflict and sensitive situations, escalating issues to engagement/ account leadership when appropriate
  • Organize insights and define a logical flow to tell a story when presenting recommendations
  • Apply awareness of global trends to address client needs and enhance recommendations
  • Apply a global and diverse perspective to problem solving
  • Address client business challenges in the intersection of process and technology
  • Demonstrate industry expertise and use it to provide context-driven advice and services to the clients
  • Demonstrate expertise in Business Operations competencies such as business model transformation, operating model transformation, operational excellence, business process optimization and reengineering, and programme / project management
  • Articulate how new and emerging technologies enable our clients’ core business, such as the use of Robotic Process Automation (“RPA”), Artificial Intelligence (“AI”), IoT, Blockchain and Cloud solutions.
  • Apply sector knowledge to recognize unique factors that may influence functional design
  • Apply offering knowledge and proven methodologies to objectively identify, evaluate, and select solutions from a given offering domain that most effectively support client’s business objectives

Leadership Capabilities:

  • Identify and embrace our purpose and values, and put these into practice in their professional life
  • Develop self by actively seeking opportunities for growth, and share knowledge and experiences with others to promote continuous development of team
  • Act as a strong brand ambassador to attract top talent
  • Seek opportunities to challenge self; teams with others across businesses and borders to deliver impact and take accountability for own and team results
  • Assume accountability for own results, and guide junior team members to deliver quality outcomes
  • Ability to lead a team of junior resources and provide guidance and coaching to ensure service excellence whilst on engagements
  • Build relationships and communicate effectively with clients and external stakeholders in order to explore new opportunities for the team
  • Understand objectives for clients and Deloitte, align work to objectives and set personal priorities


  • Post-graduate, 3-8 years of experience in a relevant professional discipline/ industry. Experience in big four companies is a plus
  • An undergraduate degree in Economics, Business Administration, Finance or Industrial Engineering, MBA or a relevant Master degree is a plus
  • Excellent knowledge in MS office applications especially in PowerPoint, Word and Excel
  • Fluency in written and spoken English and Arabic is a plus
  • Excellent communication and people skills, with a strong emphasis on team working abilities
  • Strong administrative and numeracy skills and ability to analyze complex data with good attention to details
  • Ability to handle multiple task and responsibilities in a deadline oriented environment and flexible work hours
  • Certifications in related methodologies including PMP, Lean Six Sigma, BPR techniques and implementation methodologies beneficial
  • Willingness to travel (required)