Information Technology | IT End User Services | Senior - Jordan

Jordan | Enabling Functions | Posted on 06-Feb-2024

Position Summary


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Information Technology | IT Helpdesk Engineer - Senior 


Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation. 

Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 23 offices in 15 countries with 7,000+ professionals in the Levant region and the wider GCC. 
We have served as trusted advisors for clients for almost 100 years and contributed to the advancements and growth of the professional services industry in the region. 

We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world for the 6th consecutive year (2024), the Great Place to Work® and Best Workplaces™ in the UAE (2022-2023), the Great Place to Work® and Best Workplaces™ in the KSA (2022-2023), "World’s Most Attractive Employers" (2023), the Middle East Tax Firm of the year (2023). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society. 

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action. 


Our Purpose  


Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.  

Our shared values guide the way we behave to make a positive, enduring impact: 

  • Lead the way   

  • Serve with integrity    

  • Take care of each other    

  • Foster inclusion    

  • Collaborate for measurable impact 

During your tenure as an IT Helpdesk Engineer in IT, you will demonstrate and develop your capabilities in the following areas: 

  • Provide first and second level support to end users  

  • Escalate appropriate issues within the team as necessary  

  • Ensure adherence to service level agreements  

  • Perform housekeeping and network maintenance activities  

  • Deploy new PC's, laptops, software and peripheral equipment  

  • Research technical solutions in department specific applications  

  • Remain courteous and patient with end users  

  • Work as part of a team to consistently achieve team targets 


Leadership capabilities:  


  • Builds own understanding of our purpose and values; explores opportunities for impact  

  • Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent  

  • Understands expectations and demonstrates personal accountability for keeping performance on track  

  • Actively focuses on developing effective communication and relationship-building skills  

  • Understands how their daily work contributes to the priorities of the team and the business  




  • Bachelor's degree in computer science, information systems, engineering or a related field (or an equivalent combination of education and experience)  

  • Minimum 5 years of previous experience in a Helpdesk environment is advantageous 

  • The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies  

  • Have a good understanding of Microsoft technologies and Cisco network  

  • Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential  

  • Ability to work under pressure and meet critical deadlines