Information Technology | IT End User Services - Associate

Egypt | Enabling Functions | Posted on 21-Nov-2023

Position Summary


Information Technology | IT End User Services | Associate

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In addition to our opportunities in audit, tax, consulting, and financial advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

  • Lead the way 
  • Serve with integrity 
  • Take care of each other 
  • Foster inclusion 
  • Collaborate for measurable impact 

During your tenure as an IT Associate end user Services, you will demonstrate and develop your capabilities in the following areas:

  • Provide first and second level support to end users
  • Escalate appropriate issues within the team as necessary
  • Ensure adherence to service level agreements
  • Perform housekeeping and network maintenance activities
  • Deploy new PC's, laptops, software and peripheral equipment
  • Research technical solutions in department specific applications
  • Remain courteous and patient with end users
  • Work as part of a team to consistently achieve team targets

Leadership capabilities:

  • Identifies and embraces our purpose and values and puts these into practice in their professional life
  • Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
  • Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
  • Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
  • Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities


  • Bachelor's degree in computer science, information systems, engineering, business, or a related field (or an equivalent combination of education and experience)
  • 1-3 years of previous experience in a Helpdesk environment
  • The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
  • Have a good understanding of Microsoft technologies and Cisco network
  • Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
  • Ability to work under pressure and meet critical deadlines