Information Technology | IT End User Services | Senior - Jordan

Jordan | Enabling Functions | Posted on 06-Feb-2024

Position Summary


Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.

Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 96 years, we have served as trusted advisors for clients. Deloitte’s presence in the region has contributed to the advancement and growth of the professional services industry in the region.

We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world (2022), the Great Place to Work® and Best Workplaces™ in the UAE (2022), the Great Place to Work® and Best Workplaces™ in the KSA (2022), and "World’s Most Attractive Employers" (2022). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.

Information Technology | IT End User Services | Associate

During your tenure as an IT Associate end user Services, you will demonstrate and develop your capabilities in the following areas:

  • Provide first and second level support to end users
  • Escalate appropriate issues within the team as necessary
  • Ensure adherence to service level agreements
  • Perform housekeeping and network maintenance activities
  • Deploy new PC's, laptops, software and peripheral equipment
  • Research technical solutions in department specific applications
  • Remain courteous and patient with end users
  • Work as part of a team to consistently achieve team targets

Leadership capabilities:

  • Identifies and embraces our purpose and values and puts these into practice in their professional life
  • Develops self by actively seeking opportunities for growth, shares knowledge and experiences with others, and acts as a strong brand ambassador
  • Seeks opportunities to challenge self; teams with others across businesses and borders to deliver and takes accountability for own and team results
  • Builds relationships and communicates effectively in order to positively influence peers and other stakeholders
  • Understands objectives for clients and Deloitte, aligns own work to objectives and sets personal priorities


  • Bachelor's degree in computer science, information systems, engineering, business, or a related field (or an equivalent combination of education and experience)
  • 1-3 years of previous experience in a Helpdesk environment
  • The potential candidate should be self-motivated with an ability to survive in a progressive IT environment, along with the flexibility to adapt to new technologies
  • Have a good understanding of Microsoft technologies and Cisco network
  • Excellent customer service, interpersonal, communication and organizational skills and the ability to multi-task are essential
  • Ability to work under pressure and meet critical deadlines