Human Resources | Performance Management | Experienced Manager

Lebanon | Enabling Functions | Posted on 11-May-2023

Position Summary


Human Resources | Performance Management | Manager

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte Middle East. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In addition to our opportunities in audit & assurance, tax, consulting, risk advisory and financial advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of our organization. Whether in Brand & Communications, Human Resources, or Finance, a career in ICS with Deloitte will give you the opportunity to join an organization undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

  • Lead the way
  • Serve with integrity
  • Take care of each other
  • Foster inclusion
  • Collaborate for measurable impact

During your tenure as Performance Management Manager, you will own, monitor and review all policies and procedures relevant to Performance Management, Recognition and Mentoring across Deloitte Middle East; ensure continuously that tools and methodologies used are aligned with leading practices to deliver DME's people and purpose strategy and; lead the development of performance programs and initiatives and collaborate with business HR teams and SSC for their implementation. You will also be responsible for the following:

  • Lead the formulation of DME's performance management strategies (iRPM, mentoring, recognition, etc.), in alignment with the overall business needs, best practices, external drivers and global direction and support the development of DME's overall people and purpose strategy
  • Lead the development and implementation of business Performance Management Center of Excellence business plan in alignment with the business' and DME people and purpose strategy through initiatives and projects
  • Develop and monitor the implementation of the performance management procedures, processes, guidelines (iRPM, mentoring, recognition, etc.) across Deloitte Middle East and take necessary actions for standardization across businesses
  • Monitor performance of the performance management team performance vis-a-vis established KPIs on a regular basis
  • Collaborate with NSE, Global teams and other member firms to understand global performance management strategies, recent developments, tools and technologies to be launched and lead the preparation of Deloitte Middle East programs for such changes
  • Lead the review update of tools and templates used in performance management, recognition and mentoring to ensure that they are aligned with the market best practices as well as the most recent global standards
  • Lead the identification and empanelment of vendors utilized during performance management, recognition and mentoring activities. Oversee the contracting activities and manage the resolution of escalations regarding to vendors
  • Oversee the deployment of DMEs overall performance management strategies. Coordinate with Business HR and Learning leaders and Talent Partners to support them during implementation
  • Manage the further deployment and improvement of DMEs performance management program (iRPM). Coordinate with Business HR and Learning leaders and Talent Partners to identify pain- points and collect their feedback; and take necessary actions
  • Spearhead the development and implementation (when required) of performance management programs (e.g. mentoring, recognition, etc.). Ensure that all policies, processes, procedures updated based on the program direction and support the business HR and Learning teams during the implementation
  • Develop KPIs to monitor the performance of relevant processes (performance management, recognition, mentoring). Work with other HR teams to develop dashboards and reporting mechanisms
  • Monitor KPIs and SLAs related to performance management and related processes (e.g. recognition, mentoring), compare the results against benchmarks to identify improvement areas and develop action plans
  • Review the periodic reports on performance management process based on KPIs and present the results to Deloitte Middle East leadership
  • Provide professional development support and perform periodic performance reviews for direct subordinates
  • Contribute to the development of workforce plans for Performance Management team appropriate learning and development opportunities
  • Contribute to the recruitment of talent within the Performance Management team
  • Contribute to the development of Performance Management employees through identifying

Other Leadership Capabilities:

  • Sets & communicates strategic direction, excites people around the vision and goals and aligns diverse, cross functional and cross border teams to achieve success
  • Builds long term, trust-based relationships with senior stakeholders and influencers, and uses highly developed influencing skills to drive impact, often in complex situations
  • Builds a high-performance culture by cultivating individual and team strengths; drives outstanding client service, often through large cross business and/or cross border teams
  • Anticipates market and competitor trends to develop and deliver bold and innovative solutions that differentiate Deloitte with clients
  • Leads from the front, acting as an exemplary role model for leaders at all levels; promotes a strong sense of loyalty and followership and energizes others to act
  • Manages the development of a strong pipeline of talent for current/ future success; owns and drives a talent experience that differentiates Deloitte
  • Fosters broad commitment to our purpose and values; inspires peers and teams to make an impact that matters


  • Minimum 10 years of experience including HR management experience, preferably in a multinational firm
  • Bachelor's/ master's degree in human resources management, business administration or a related field
  • Knowledge of best practices in HR management is essential
  • Experience in any of these areas is required: Performance management, performance indicator development, performance monitoring and analysis, development of performance improvement initiatives, development and deployment of mentoring programs development and deployment of recognition programs
  • Strong strategic thinking abilities, excellent organizational skills, and excellent interpersonal skills
  • Ability to communicate professionally with partners and high-level executives
  • Excellent organizational, communication, and time-management skills
  • Excellent level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
  • Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English