Human Resources | Offer Management Specialist l Senior
Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 23 offices in 15 countries with 7,000+ professionals in the Levant region and the wider GCC. We have served as trusted advisors for clients for almost 100 years and contributed to the advancements and growth of the professional services industry in the region.
We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world for the 6th consecutive year (2024), the Great Place to Work® and Best Workplaces™ in the UAE (2022-2023), the Great Place to Work® and Best Workplaces™ in the KSA (2022-2023), "World’s Most Attractive Employers" (2023), the Middle East Tax Firm of the year (2023). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.
We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Lead the way
- Serve with integrity
- Take care of each other
- Foster inclusion
- Collaborate for measurable impact
The role of the Senior Offer Management Specialist involves overseeing the entire offer letter and new hire employment contract process for all businesses. This includes responsibilities such as drafting, reviewing, and extending offer letters and employment contracts to new hires. Your role is crucial in ensuring that offer letters and employment contracts are always up-to-date, compliant with regulations, and reflective of our commitment to excellence in talent acquisition.
Role Dimensions:
Offer Letter and Employment Contract Management:
- Draft, review, and extend offer letters and employment contracts to new hires.
- Maintain a central repository of offer letter and employment contract templates for all businesses across the region.
Quality Assurance:
- Implement quality control measures to guarantee that all offer letters and employment contracts align with company branding, compliance standards, and best practices.
- Develop and execute regular compliance audits of offer letters and employment contracts, ensuring that they adhere to local labor laws, company policies, and industry best practices.
- Oversee the timely delivery of offer letters and employment contracts to new hires, ensuring they receive the necessary documentation promptly within the agreed service level agreements.
Compliance and Documentation:
- Ensure all offer letters are compliant with local labor laws, company policies, and industry best practices.
- Maintain a comprehensive record-keeping system for offer letters and related documentation.
- Support audits by providing accurate and up-to-date offer letter and employment contract records.
- Document standard operating procedures (SOPs) and best practices for offer letter management to ensure consistency.
Process Improvement:
- Identify opportunities to streamline and enhance the offer letter management process.
- Implement improvements to increase efficiency, accuracy, and the overall candidate experience in regard to offering.
Cross-Functional Collaboration:
- Collaborate with HR team members, Legal, Finance and other departments to resolve or update any offer-related issues promptly.
Training and Development:
- Train and onboard new HR team members on offer letter creation and related processes.
- Stay updated on industry trends, employment laws, and regulations related to offer letters.
- Lead and mentor a team of Offer Management Specialists, fostering a collaborative and high-performing environment.
Projects:
- Contribute to various organizational projects as needed.
Leadership Capabilities:
- Develop a strategic vision for offer letter and employment contract management, aligning it with the organization's overall HR and business goals.
- Lead and inspire a team of Offer Management Specialists, fostering a collaborative and high-performing environment. Provide guidance, mentorship, and growth opportunities to team members.
- Drive change and process improvements in offer letter management, championing innovation and efficiency while maintaining compliance.
- Build strong relationships with HR colleagues, Legal, Finance, and other departments to address and resolve offer-related issues promptly, promoting a culture of collaboration.
- Stay abreast of evolving local labor laws, regulations, and industry best practices, ensuring that offer letters and employment contracts consistently meet legal and compliance standards.
- Demonstrate a strong ability to identify and solve complex issues related to offer letter management, using analytical skills and creative problem-solving techniques.
- Detail Orientation: Maintain an unwavering commitment to attention to detail, ensuring that all offer letters and employment contracts are accurate and error-free.
- Uphold the highest ethical standards in all aspects of offer letter and employment contract management, setting an example for the team and promoting integrity throughout the organization.
Qualifications:
- Bachelor's degree in Human Resources, Business Administration, or a related field.
- 5+ years of experience in Human Resources Operations, with hands-on experience in offer letter and employment contracts management (preferably in a multinational firm).
- Understanding of local labor laws and employment regulations.
- Proven track record of effectively collaborating with HR leaders to align on the varying terms and conditions of job offers across different countries and regions
- Excellent attention to detail and organizational skills.
- Proficiency in ATS (Applicant Tracking Systems)
- Exceptional written and verbal communication skills.
- Ability to work independently and collaborate effectively in a team-oriented environment.
- Strong problem-solving and analytical abilities.
· Expertise in MS Word, PowerPoint & Excel