Oracle Service Delivery, Cairo, Egypt

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Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing Audit & Assurance, Tax & Legal and Consulting and related services to public and private clients spanning multiple industries. Present in more than 150 countries, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.

Deloitte innovation hub (DIH) is a strategic initiative established by Deloitte North & South Europe (NSE) to support our ambition to become the leading business transformation partner of choice for our clients and to expand and scale our delivery footprint across EMEA. With access to a scaled, diverse, highly skilled, motivated, and engaged workforce, DIH is delivering complex technical solutions for clients’ most complex business problems, across portfolios that include ‘Strategy & Transactions’, ‘Customer’, ‘Engineering, AI & Data, ‘Enterprise, Technology & Performance’ and ‘Cyber’. DIH is aiming to become the destination for top talents in Egypt for a long, exciting career. 

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.

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Key aspects of the opportunity include:

•       Manage the delivery of Oracle solutions, including applications, infrastructure, and cloud services.

•       Develop and maintain strong relationships with clients, understanding their business needs and ensuring their satisfaction.

•       Define and manage service level agreements (SLAs) and ensure that all contractual obligations are met.

•       Incident, Service Request and Problem management

•       Oracle ERP release management

•       Change Request Management

•       Lead and motivate a team of technical consultants, providing guidance and support.

•       Manage service delivery budgets and resources effectively.

•       Proactively identify and mitigate risks to service delivery.

•       Drive continuous improvement initiatives to enhance service quality and efficiency.

•       Stay up to date with the latest Oracle technologies and industry best practices.

Connect to your skills and professional experience

Mandatory Skills

•       Proven experience in managing the delivery of Oracle solutions.

•       Strong understanding of ITIL framework and service management principles.

•       Excellent client relationship management skills.

•       Strong leadership and team management skills.

•       Excellent communication, interpersonal, and presentation skills.

•       Strong problem-solving and analytical skills.

•       Experience in managing service delivery budgets and resources.

Desirable skills:

•       Experience in a consulting environment.

•       Project management experience.

•       Relevant Oracle certifications.

Connect to your Industry

The Oracle offering within T&T is seeking a highly motivated and experienced Oracle Service Delivery Manager to join our growing team, focused on delivering exceptional client service within our largest Oracle projects. The ideal candidate will leverage their deep understanding of Oracle Analytics Cloud (OAC) to oversee and ensure successful implementation and ongoing support of these solutions. This individual will act as a trusted advisor to our clients, orchestrating Deloitte's expertise in reporting and analytics strategy, data warehousing, ETL processes, and the development of interactive dashboards and reports. Collaboration with the wider Deloitte Oracle team will be essential to deliver a seamless and high-quality service.

Connect to your business – Technology & Transformation

Distinctive thinking, deep expertise, and collaborative working. That’s what connects us. That’s what makes us Deloitte. If you want to help solve some of the biggest challenges around, join us. Together, we’ll make an impact that matters.

Personal Independence

Regulation and controls are standard practice in our industry and Deloitte is no exception. These controls provide important legal protection for both you and the firm. We are subject to several audit regulations, one of which requires that certain colleagues abide by specific personal independence constraints. This can mean that you and your "Immediate Family Members" are not permitted to hold certain financial interests (shares, funds, bonds etc.) with audit clients of the firm. The recruitment team will provide further detail as you progress through the recruitment process.

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Location: Cairo, Egypt

“What attracted me to Deloitte were the endless opportunities and the collective experience of other like-minded individuals. Deloitte’s clients include many of the world’s largest organizations; I wanted to be part of a team that made a difference that I could be proud of.” -Dan, Technology & Transformation

Our commitment to you

Making an impact is more than just what we do: it’s why we’re here. So, we work hard to create an environment where you can experience a purpose you believe in, the freedom to be you, and the capacity to go further than ever before.

We want you. The true you. Your own strengths, perspective, and personality. So, we’re nurturing a culture where everyone belongs, feels supported and heard, and is empowered to make a valuable, personal contribution. You can be sure we’ll take your wellbeing seriously, too. Because it’s only when you’re comfortable and at your best that you can make the kind of impact you, and we, live for.

Your expertise is our capability, so we’ll make sure it never stops growing. Whether it’s from the complex work you do, or the people you collaborate with, you’ll learn every day. Through world-class development, you’ll gain invaluable technical and personal skills. Whatever your level, you’ll learn how to lead.

Connect to your next step

A career at Deloitte is an opportunity to develop in any direction you choose. Join us and you’ll experience a purpose you can believe in and an impact you can see. You’ll be free to bring your true self to work every day. And you’ll never stop growing, whatever your level.