Deloitte Global

Job Description: Learning and Development (L&D) Associate/ Experienced Associate

Key Roles & Responsibilities:

Role Overview

We are seeking a detail-oriented and proactive Learning & Development (L&D) Operations Associate to join our team. This role is pivotal in supporting the logistical and administrative execution of learning programs across the organization. The successful candidate will work closely with L&D Business Partners (L&D BPs), vendors, and internal stakeholders to ensure seamless delivery of both classroom (in-person), virtual & digital learning initiatives.

Key Responsibilities

Learning Programme Coordination & Administration

• Create, maintain, and update a program roster for all planned programs to ensure accurate and real-time status.
• Develop and manage detailed program checklists, proactively tracking each step to ensure timely completion.
• Support L&D BPs in calendar and invite management, including sending invitations to learners, facilitators, and stakeholders, tracking acceptance, and following up as necessary.
• Coordinate with vendors for quotations, proposals, logistics, and finalization of Business Relationship requests.
• Collect, organize, raise and securely save all relevant documentation such as contracts, proposals, purchase requests, invoices, and approvals.

Learning Logistics & Event Support

• Assist in venue booking, material preparation incl. printing needs, ordering stationary/ materials and goodies, and managing food specifications considering participant nationalities.
• Coordinate transportation logistics such as air & ground travel services based on participant surveys.
• Liaise with administrative teams to ensure timely updates on travel sheets and programme schedules.
• Create and manage communication templates for pre- and post-learning communications.
• Set up communication channels/ groups and pre-programme surveys to facilitate participant engagement.
• Provide on-the-ground support during classroom sessions, including attendance tracking and issue escalation.
• Support virtual learning sessions by managing invites, Zoom links, attendance, technical assistance, and chat moderation.

Post-Programme Activities

• Distribute post-session materials, survey links, and session recordings.
• Update attendance records and save all learning materials in designated folders.
• Send thank-you communications to facilitators and participants.
• Administering the Policy & Query, Expenses management processes
• Respond to queries related to learning policies, certification allowances, and reimbursement processes.
• Support the nomination process and participant communication for various learning programs.
• Handle certification tracking and completion status reporting.

Reporting & Compliance

• Maintain accurate learning databases and generate completion status reports.
• Track mandatory learning compliance, including Risk learning curricula for new joiners across the business.
• Send reminders and escalate incomplete learning cases (incl. Risk & Compliance) to the relevant BPs, leadership teams such as business and People & Purpose.
• Coordinate with Risk and Audit teams to ensure training compliance and reporting accuracy.
• Prepare and submit quarterly headcount reports for legal and government compliance.
• Support central learning courses, member firm-wide initiatives, and related communications.

Required Skills & Qualifications

• Bachelor’s degree or equivalent experience in Business Administration, Human Resources, Education, or related field.
• Strong organizational skills with keen attention to detail.
• Excellent communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite & Data management (Excel, Outlook, PowerPoint) and virtual meeting platforms (e.g., Zoom, MS Teams).
• Ability to manage multiple tasks and priorities in a fast-paced environment.
• Customer service orientation with a collaborative mindset.
• Understanding of learning and development processes & systems.

Personal Attributes

• Proactive and self-motivated with a problem-solving attitude.
• Team player who can work effectively with diverse stakeholders.
• Adaptable and flexible to changing priorities and deadlines.
• Discreet and trustworthy in handling confidential information.