Clients & Industries | Clients Program | Senior Associate

United Arab Emirates | Enabling Functions | Posted on 07-Mar-2023

Position Summary


When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

In addition to our opportunities in Audit & Assurance, Tax & Legal, Consulting, Risk Advisory and Financial Advisory, we offer a variety of careers in Internal Client Services (ICS) considered essential to the growth of the Firm. Whether in Human Resources, Finance or PR, a career in ICS with Deloitte & Touche ME will give you the opportunity to join a firm undergoing rapid expansion in a region of fast-paced growth. Your role will not just put your passion for creative solutions to the test, it will provide you with an environment to grow and build a career based on excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges, and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations, and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

  • Lead the way 
  • Serve with integrity 
  • Take care of each other 
  • Foster inclusion 
  • Collaborate for measurable impact 

The Clients Program is a strategic program run by the Deloitte Middle East that focuses predominantly on its largest and most influential clients. The key purpose of the program is to understand the voice of the client, provide market intelligence and facilitate the account leadership team with key insights to help deliver excellent client experience.

During your tenure as a Clients Program Senior Associate, you will demonstrate your capabilities in the following areas:

  • Play a key role and work alongside the Middle East Clients Program Leadership team to facilitate the delivery of several strategic initiatives:
    • Client Service Assessment (CSA)
    • Engagement Reviews
    • CXO Transition Labs
    • LCSP Development program 
    • Annual CFO Survey 
  • Work with a wide range of professionals across Deloitte to coordinate, organize, and follow up on the strategic initiatives
  • Develop a pipeline of CSA’s, facilitate the process, and produce reports
  • Collaborate across the C&I team to help assess and prioritize client and market related key initiatives
  • PMO and track task completion across the strategic initiatives
  • Review, analyze, and communicate the value of the Client Programs to the Firm’s leadership with clear recommendations on how to maximize value 
  • Coordinate the execution of activities for key clients including Client Labs, Lead Client Partner/Account Team development activities, and Client service assessment

Leadership capabilities:

  • Builds own understanding of our purpose and values; explores opportunities for impact
  • Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
  • Understands expectations and demonstrates personal accountability for keeping performance on track
  • Actively focuses on developing effective communication and relationship-building skills
  • Understands how their daily work contributes to the priorities of the team and the business
  • Bachelor/Master degree, preferably in Business Administration, Economics or any other related business studies
  • Minimum 2 years prior work experience in a large multinational or professional work environment
  • Experience working in a Big 4 firm (advantageous but not necessary)
  • English language fluency required
  • Strong PMO, report writing, and communication skills
  • Able to analyze large number of quantitative and qualitative data and synthetize findings
  • Able to work effectively with stakeholders in a matrix and multi-cultural organization
  • Proficiency (advanced) with Excel and PowerPoint