Audit & Assurance | Central Audit Function CRM – Assistant Manager

Lebanon | Audit & Assurance | Posted on 26-Feb-2023

Position Summary


Audit & Assurance | Central Audit Function CRM – Assistant Manager

When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. Looking for a rewarding career? Take a closer look at Deloitte & Touche ME. You'll understand that Deloitte is a Tier 1 Tax advisor in the GCC region since 2010 (according to the International Tax Review World Tax Rankings). It has received numerous awards in the last few years which include Best Employer in the Middle East, best consulting firm, and the Middle East Training & Development Excellence Award by the Institute of Chartered Accountants in England and Wales (ICAEW).

A career in Audit at Deloitte & Touche Middle East is a key link in the financial reporting chain, putting you in the position of trusted advisor to businesses across the region. Your people skills will be required for the latter, while your analytical mind will be another integral requirement for success. You will need the flexibility to implement our international audit approach while bringing to the fore your understanding of the complexities and unique circumstances of our clients and the business landscape across our diverse region. All this while adhering to the highest standards of independence, professional objectivity and technical excellence.

Our Purpose

Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.

Our shared values guide the way we behave to make a positive, enduring impact:

  • Lead the way
  • Serve with integrity
  • Take care of each other
  • Foster inclusion
  • Collaborate for measurable impact

During your tenure as an Assistant Manager in Central Audit Function CRM, you will demonstrate and develop your capabilities in the following areas:

  • Perform day to day CRM related activities, including verifying, classifying, computing, posting and recording clients.
  • Ensure all customer data is complete, accurate, up-to-date, consistent, and compliant, managing data cleansing activities where required.
  • Perform basic secondary research to validate and retrieve correct details of the client contacts and accurately update on CRM.
  • Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request.
  • Work with the CRM Manager to ensure CRM system is configured to ensure a high level of data quality.
  • Understand, implement and contribute best practices for operations and constantly seek opportunities for process improvements.
  • Ensure integrity of the data is maintained at all times and that everything has been captured in accordance with defined Standard procedures, company best practices.
  • Maintain confidentiality of all internal company's and client's information.
  • Handle data migration operations, process, mapping from Dynamics CRM to other systems.
  • Provide business, technical requirement for vendor, perform unit testing.
  • Cooperate with business services and orienting team for data accuracy.
  • Perform data management, operations on Dynamics CRM, salesforce and extensive testing and training for team members.
  • Manage projects and coordinate with leadership for better decision-making.

Leadership capabilities:

  • Builds own understanding of our purpose and values; explores opportunities for impact.
  • Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
  • Understands expectations and demonstrates personal accountability for keeping performance on track
  • Actively focuses on developing effective communication and relationship-building skills
  • Understands how their daily work contributes to the priorities of the team and the business


  • Minimum 5 years of experience working within a similar role.
  • Educated to Bachelor's degree level or equivalent in Management Information System or Computer Science
  • Experience with Dynamic 365.
  • Excellent general technical ability, intermediate Excel skills (e.g. VLOOKUP's, pivot tables, Slicers) is a must.
  • Experience with SQL queries and data visualization will be an added advantage.
  • High standard of IT/office systems skills and knowledge, particularly Microsoft Office applications.
  • Ability to manage and prioritize own workload, working on own initiative and self-sufficiency on a day-to- day basis with administrative processes.
  • Practical experience of Microsoft Dynamics CRM from a user-interface perspective and management and development of CRM data to improve the functionality and accuracy of such systems.
  • Techno – Functional experience in Microsoft Dynamics CRM
  • Experience with data migration, integrations with Microsoft Dynamics CRM.
  • Demonstrating strong problem-solving ability and analytical skills.
  • Experience with project management.