Audit & Assurance | Assurance | Resource Planner | Experienced Associate | Jordan

Jordan | Audit & Assurance | Posted on 24-Apr-2024

Position Summary

Amman - JDC

Audit & Assurance | Talent Standards

Audit & Assurance | Resource Planner - Experienced Associate Admin

Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.

Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 23 offices in 15 countries with 7,000+ professionals in the Levant region and the wider GCC.
We have served as trusted advisors for clients for almost 100 years and contributed to the advancements and growth of the professional services industry in the region.

We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world for the 6th consecutive year (2024), the Great Place to Work® and Best Workplaces™ in the UAE (2022-2023), the Great Place to Work® and Best Workplaces™ in the KSA (2022-2023), "World’s Most Attractive Employers" (2023), the Middle East Tax Firm of the year (2023). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.

We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.

During your tenure as a Resource Planner Admin, you will demonstrate and develop your capabilities in the following areas: 

  • Maintain confidentiality of all internal company's and clients’ information.
  • Perform day to day CRM related activities, including verifying classifying, computing, posting and recording clients.
  • Ensure all customer data is complete, accurate, up-to-date, consistent and compliant, managing data cleansing activities where required.
  • Design and produce dashboards/reports to provide in-depth analysis of the Sales data as per request.
  • Work with the CRM Manager to ensure CRM system is configured to ensure a high level of data quality.
  • Ensure integrity of the data is maintained at all times and that everything has been captured in accordance with defined standard procedures, company best practices
  • Reflect all CRM engagements on the planning tool, RPViewer.
  • Update RPViewer regularly to reflect all changes in the schedule, resolve clashes, etc..
  • Liaise with Managers and leaders to reflect all engagements on the audit schedule.
  • Perform regular reconciliations between actual and planned hours to ensure completeness.
  • Plan all resources on the schedule and within budget, including inventory counts and any other ad-hoc assignments.
  • Maximize staff utilization by planning unassigned resources to engagements.
  • Set up meetings to resolve conflicts on the schedule.
  • Include all planned annual leaves, study leaves, trainings, holidays and any other similar time.
  • Reflect all on-boarded and off-boarded staff on the planner (i.e., new joiners & leavers).
  • Collaborate with Learning leader to obtain and reflect all learning requirements on the schedule
  • Report staff surplus and shortages / manpower requirements.
  • Prepare timesheets & productivity reports against schedule
  • Submit data for dashboard preparation. Analyze dashboard data for accuracy and communicate trends and concerns to leadership.
  • Perform other relevant tasks as deemed necessary.

Leadership capabilities: 

  • Builds own understanding of our purpose and values; explores opportunities for impact. 
  • Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent 
  • Understands expectations and demonstrates personal accountability for keeping performance on track 
  • Actively focuses on developing effective communication and relationship-building skills
  • Understands how their daily work contributes to the priorities of the team and the business


  • Bachelor’s Degree or equivalent (Business Majors)
  • A minimum of 2 to 4 years of experience
  • Proven experience in Data Analysis
  • Demonstrated experience in Resource Planning
  • Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management) 
  • Fluency in English (Arabic is a plus)