Internal Client Services | Associate Admin - Front Desk Receptionist
Deloitte, established globally in 1845, is the world’s largest and leading professional services firm, providing audit and assurance, tax, consulting, financial advisory, and risk advisory services to public and private clients spanning multiple industries. We are present in more than 150 countries, and as the world's largest management consulting business, Deloitte is distinct in its ability to help clients solve their most complex problems, from strategy to implementation.
Deloitte has a proud legacy in the Middle East region, with an uninterrupted presence since 1926, and is present across 29 offices in 15 countries. Over the last 96 years, we have served as trusted advisors for clients. Deloitte’s presence in the region has contributed to the advancement and growth of the professional services industry in the region.
We have received numerous awards in the last few years, such as Brand Finance’s strongest and most valuable "commercial services" brand in the world (2022), the Great Place to Work® and Best Workplaces™ in the UAE (2022), the Great Place to Work® and Best Workplaces™ in the KSA (2022), and "World’s Most Attractive Employers" (2022). These awards are a recognition of how Deloitte makes an impact that matters to its clients, talent, and society.
We invest in outstanding people of diverse talents and backgrounds and empower them to achieve more than they could elsewhere. Our work combines advice with action and integrity. We believe that when our clients and society are stronger, so are we. Our organization has grown in scale and diversity, providing services across the region, with our shared culture remaining the same. We aim to help clients realize their ambitions, make a positive difference in society, and maximize the success of our people. This drive fuels the commitment and humanity that run deep through our every action.
Internal Client Services | Associate Admin - Front Desk Receptionist
During your tenure as an Associate Admin – Front Desk Receptionist, you will demonstrate and develop your capabilities in the following areas:
You will be the first point of contact and be able to confidently and positively communicate with staff, clients and suppliers at all levels. Additionally, you will provide general secretarial, clerical and administrative support, including but not limited to:
- Acting as a point of main point of contact for all incoming telephone enquiries (answer telephone, take messages, transfer calls and provide information to other departments upon request)
- Meeting and greeting clients and visitors to the firm
- Provide ID badge for visitors and ensure that the visitor badge is returned when exiting the premises
- Track visitors log in and log out
- Handling and distributing incoming and outgoing post
- Maintaining the general filing system and filing all correspondence
- Assisting the in the administration of general office management including office utilities, services, cleaning and maintenance
- Maintaining use of facilities schedules, including conference rooms planning and preparation of meetings, conferences and conference telephone calls
- Assisting the Team with basic administration and tasks
- Ordering office stationery and other general office supplies and equipment and ensuring supplies are kept at a consistent level
- Responding to straightforward correspondence through email, written, telephone communication
- Maintaining safe and clean reception area by complying with procedures, rules, and regulations
- Align and abide by the business continuity plan for the office
- Contributing to team effort by accomplishing related results as needed
- Maintaining records of extensions of Deloitte employees, clients contact numbers
Leadership capabilities:
- Builds own understanding of our purpose and values; explores opportunities for impact.
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to help attract top talent
- Understands expectations and demonstrates personal accountability for keeping performance on track
- Actively focuses on developing effective communication and relationship-building skills
- Understands how their daily work contributes to the priorities of the team and the business
Qualifications:
- Degree in secretarial skills or related field and/or a university degree
- Excellent verbal and written communication skills
- An excellent telephone etiquette, verbal communication and strong interpersonal skills
- A positive attitude to dealing with people including staff, clients and suppliers at all levels
- Knowledge and ability to use proficiently standard office computer software, including word-processing, databases and spreadsheets
- Ability to use email and Internet applications
- Well-developed organization and time management skills, and the ability to work on own initiative, accurately to tight deadlines, and to prioritize between conflicting demands
- Ability to work independently, including maintaining filing systems, databases and straightforward diary management
- Ability maintain trust and confidentiality in the provision of administration support
- Advanced level of technical proficiency and computer literacy (Word, Excel, PowerPoint, Microsoft Management)
- Fluency in English (reading, speaking, and writing). Preference will be given to bilingual candidates (Arabic/English).