About Deloitte: When you work for us, you commit to a career at one of the largest and most prestigious professional services firms in the world. We have received numerous awards over the last few years, including Best Employer in the Middle East, and Best Consulting Firm, and the Middle East Training & Development Excellence Award.
Our Purpose
Deloitte makes an impact that matters. Every day we challenge ourselves to do what matters most—for clients, for our people, and for society. We serve clients distinctively, bringing innovative insights, solving complex challenges and unlocking sustainable growth. We inspire our talented professionals to deliver outstanding value to clients, providing an exceptional career experience and an inclusive and collaborative culture. We contribute to society, building confidence and trust in the markets, upholding the integrity of organizations and supporting our communities.
Our shared values guide the way we behave to make a positive, enduring impact:
- Lead the way
- Serve with integrity
- Take care of each other
- Foster inclusion
- Collaborate for measurable impact
During your tenure as a Learning & Development Associate/Experienced Associate, you will demonstrate and develop your capabilities in the following areas:
Learning Programme Coordination & Administration
- Create, maintain, and update a program roster for all planned programs to ensure accurate and real-time status.
- Develop and manage detailed program checklists, proactively tracking each step to ensure timely completion.
- Support L&D BPs in calendar and invite management, including sending invitations to learners, facilitators, and stakeholders, tracking acceptance, and following up as necessary.
- Coordinate with vendors for quotations, proposals, logistics, and finalization of Business Relationship requests.
- Collect, organize, raise and securely save all relevant documentation such as contracts, proposals, purchase requests, invoices, and approvals.
Learning Logistics & Event Support
- Assist in venue booking, material preparation incl. printing needs, ordering stationary/ materials and goodies, and managing food specifications considering participant nationalities.
- Coordinate transportation logistics such as air & ground travel services based on participant surveys.
- Liaise with administrative teams to ensure timely updates on travel sheets and programme schedules.
- Create and manage communication templates for pre- and post-learning communications.
- Set up communication channels/ groups and pre-programme surveys to facilitate participant engagement.
- Provide on-the-ground support during classroom sessions, including attendance tracking and issue escalation.
- Support virtual learning sessions by managing invites, Zoom links, attendance, technical assistance, and chat moderation.
Post-Programme Activities
- Distribute post-session materials, survey links, and session recordings.
- Update attendance records and save all learning materials in designated folders.
- Send thank-you communications to facilitators and participants.
- Administering the Policy & Query, Expenses management processes
- Respond to queries related to learning policies, certification allowances, and reimbursement processes.
- Support the nomination process and participant communication for various learning programs.
- Handle certification tracking and completion status reporting.
Reporting & Compliance
- Maintain accurate learning databases and generate completion status reports.
- Track mandatory learning compliance, including Risk learning curricula for new joiners across the business.
- Send reminders and escalate incomplete learning cases (incl. Risk & Compliance) to the relevant BPs, leadership teams such as business and People & Purpose.
- Coordinate with Risk and Audit teams to ensure training compliance and reporting accuracy.
- Prepare and submit quarterly headcount reports for legal and government compliance.
- Support central learning courses, member firm-wide initiatives, and related communications.
Leadership Capabilities
- Builds own understanding of our purpose and values; explores opportunities for impact.
- Gather firm policy & procedure knowledge.
- Demonstrates strong commitment to personal learning and development; acts as a brand ambassador to execute tasks with a view to reduce errors and risks.
- Understands expectations and demonstrates personal accountability for keeping performance on track.
- Actively focuses on developing effective communication and relationship-building skills.
- Understands how their daily work contributes to the priorities of the team and the business.
Qualifications
- Bachelor’s degree or equivalent experience in Business Administration, Human Resources, Education, or related field.
- Strong organizational skills with keen attention to detail.
- Excellent communication skills, both written and verbal.
- Proficiency in Microsoft Office Suite & Data management (Excel, Outlook, PowerPoint) and virtual meeting platforms (e.g., Zoom, MS Teams).
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Customer service orientation with a collaborative mindset.
- Understanding of learning and development processes & systems.
- Proactive and self-motivated with a problem-solving attitude.
- Team player who can work effectively with diverse stakeholders.
- Adaptable and flexible to changing priorities and deadlines.
- Discreet and trustworthy in handling confidential information.